FAQ

Yes, you will need a referral from a physician or optometrist to book an appointment. Referrals are valid for up to 6 months. After 6 months you will be required to obtain a new referral.

Your appointment may include a variety of vision testing, images and scans prior to seeing the doctors. Expect your appointment at the clinic to last 60-90 minutes.

You may have drops administered to dilate your eyes during your appointment. It will mainly affect your near vision, making it blurry up to about an arm’s length distance. The drops last approximately 4 hours and will also make you sensitive to light, so we recommend bringing sunglasses for your own comfort after your exam

Dilating drops work in the following ways:

• By temporarily paralyzing the muscle that makes the pupil smaller.
• By stimulating the muscle that makes the iris (the colored part of the eye) widen.
• By preventing the pupil from adjusting for focus (called accommodation).

When your pupils are dilated, the doctors can use special instruments to see the eye’s entire lens, which focuses light onto the retina (the light-sensitive tissue lining the back of the eye). The retina itself also can be seen, as well as the optic nerve, which sends signals from the retina to your brain where they are interpreted as images.

Legally by ICBC regulations you are able to drive after having dilating drops administered, however, it’s your personal preference whether or not you feel comfortable enough to drive. We recommend having someone drive you if you are unsure how comfortable you will be to drive.

Yes, our office is wheelchair accessible. 

For the Richmond office, there is free patient parking in the parking lot. The patient parking is located on the left side as you enter the parking lot. 

For the Vancouver office, there is paid hourly parkades and paid street parking available.

 Appointments cancelled or re-scheduled less than two business days in advance will be charged a re-booking appointment fee without exception.

In response the COVID-19 pandemic, we want to ensure our patients that we are taking the recommended precautions in our clinic. Please cancel your appointment if you or anyone in your household have travelled out of the country in the last 14 days, or if you or anyone in your household have any cold or flu symptoms, have tested COVID positive or have red eyes. We ask that patients come to the clinic without a companion when possible, or ask your companion to wait in the car. We recommend that all patients and companions wear a mask.